The award relies on data collected by Energage, LLC, which uses confidential surveys to measure performance indicators and workplace experience. By prioritizing an environment where staff feel both empowered and valued, the parking management firm distinguishes itself in a competitive local market. Timothy J. Walsh, President and CEO of Universal Parking, credited the achievement to the collective dedication of his entire team rather than top-down management initiatives.

Eric Rubino, CEO of Energage, emphasized that such honors serve as a genuine reflection of how well leadership listens to its workforce. For Universal Parking, which manages complex facilities with a leadership team holding over 175 years of combined experience, this recognition underscores their shift toward a people-first operational strategy.