The platform functions as a centralized hub, allowing owners to manage client interactions before, during, and after grooming appointments. Through a dedicated mobile app, franchisees can distribute service reminders, promotions, and educational content, moving beyond simple scheduling to foster year-round engagement with their customer base.

Beyond the client-facing app, Kontota has deployed a secondary platform for its franchise owners. This internal portal provides access to training materials, marketing resources, and a direct line to the corporate support team. By outsourcing the technical infrastructure—including app store maintenance and software compliance—to Pet Connect Business, the company intends to keep its focus on scaling its grooming operations rather than managing software development.

CEO Hoss Belyadi noted that the investment is designed to provide owners with the tools necessary to build sustainable, high-growth businesses. Hector Ocasio, CEO of App Beacon, the parent company behind Pet Connect Business, added that the partnership emphasizes creating a seamless digital experience that adds measurable value for pet owners nationwide.