The new portal, powered by the OpenCounter technology, replaces disjointed legacy systems with a centralized interface. Event organizers can now manage applications from initial requirements through final approval, gaining real-time visibility into the review status. City staff benefit from the same connectivity, allowing multiple departments to monitor permit activity on a single dashboard rather than tracking individual threads across spreadsheets.

Alongside event management, Franklin has modernized its beer permitting process. Business owners now handle submissions and annual privilege tax payments through a secure, integrated payment processor. According to Monique McCullough, the city’s Public Outreach and Special Events Supervisor, these changes serve to increase transparency and ease the burden on both applicants and municipal staff. Jonathon Knight, COO of Accela, noted that the move reflects a broader trend of local governments shifting core administrative functions into connected, digital environments to improve overall service delivery.