The Salt Lake City storefront, located at 1868 S 300 W, is operated by Hyle Erwin, who oversees a portfolio of repair centers spanning Sandy, South Jordan, Provo City, and Lehi. Meanwhile, the St. George facility at 335 S River Rd is run by Mark Gonzales, a veteran franchisee managing over 40 locations nationwide. Both sites offer a suite of services including screen replacements, battery troubleshooting, and virus removal, alongside authorized support for Samsung, Google, and Microsoft devices.

Beyond hardware fixes, the centers serve as independent providers for Apple repairs, utilizing genuine parts and tools. Lisa Culp, President of uBreakiFix, emphasized the necessity of rapid turnaround times for users who rely on their devices for daily operations. To encourage consumer trust, the company provides complimentary diagnostics, a low-price guarantee, and a 1-year limited warranty on all completed repairs.