The service utilizes HCLTech’s Device Entitlement Gateway to manage the migration process, ensuring that security remains intact while simplifying the user experience. By removing the requirement for physical SIM card swaps, the companies aim to accelerate the adoption of 5G and next-generation mobile services across the Brazilian market.

Anil Ganjoo, Chief Growth Officer at HCLTech, noted that as connectivity becomes increasingly software-driven, operators require agile platforms to decouple services from specific hardware. This collaboration shifts TIM Brasil toward a more device-agnostic infrastructure, reflecting a broader industry move to automate customer-facing service delivery through AI-driven, interoperable systems.