When Peterson took over IT operations, the hospital faced a recurring cycle of paper jams, toner inconsistencies, and integration failures with its Epic EMR environment. The move to a new facility provided the catalyst to retire legacy hardware from multiple vendors. In partnership with Liberty Business Systems, Inc., the center deployed nearly 30 Epson business inkjet units, including WorkForce Enterprise A3 and WorkForce Pro A4 models, utilizing PrecisionCore Heat-Free technology.

The impact on hospital operations proved immediate. Service calls have plummeted, and staff report that printing documentation for urgent patient transfers is now seamless. By offloading the constant technical maintenance that previously consumed his team's bandwidth, Peterson has transitioned from emergency printer repairs to focusing on broader IT infrastructure. For a medical center serving a wide rural population, the shift represents more than just a hardware upgrade; it has eliminated a persistent barrier to high-speed clinical care.