The survey, conducted by The Harris Poll for the University of Phoenix, highlights a significant shift in how working learners view AI. While 89% of respondents identify clear opportunities for AI to streamline accessible workflows—such as generating image descriptions or translating content into plain language—the implementation remains uneven. A notable 45% of employees report that their current workplace AI policies either ignore accessibility entirely or leave them uncertain about how to apply it.

Kelly Hermann, Vice President of Accessibility and Student Affairs, emphasizes that accessibility must be baked into the design process rather than treated as an afterthought. Beyond productivity gains, the data suggests that poorly implemented AI risks creating new barriers for users. To bridge this gap, the University of Phoenix suggests that employers prioritize explicit policy language, choose tools compatible with assistive technology, and maintain human oversight for high-impact decisions. With 90% of workers recognizing the career value of AI-driven accessibility skills, the mandate for clearer training and practical, scenario-based guidance is becoming a professional necessity.