The service requires customers to complete an online medical assessment, which is then reviewed by a licensed provider to ensure safety and clinical appropriateness. Once approved, the medications are shipped directly to the user. Pricing ranges from $285 for the basic "Just in Case" kit to $945 for the comprehensive "Panic Pack," which includes 19 prescription medications and trauma supplies. Unlike many telehealth models, the company operates without hidden fees, memberships, or mandatory subscriptions.

CEO Joey Stiver describes the kits as a modern upgrade to the traditional medicine cabinet, emphasizing that proactive medical preparedness has become a necessity in an evolving healthcare environment. To ensure safe use, every package includes educational guides detailing proper administration protocols. The kits, which may be HSA or FSA eligible, address specific risks ranging from international travel illnesses and respiratory triggers to field injuries for hunters and radiation exposure.