The land mobile radio (LMR) industry frequently tracks hardware shipments, yet remains largely opaque regarding the ongoing maintenance costs that define a fleet’s lifecycle. For organizations managing hundreds of radios, the performance of accessories and the speed of repairs often serve as the primary friction points that influence future procurement decisions. This study seeks to quantify those frustrations and successes over five to ten years of operation.

Qualified managers who complete the 15-minute survey will receive a $50 honorarium or may elect to donate the funds to the Wounded Warrior Project. According to John Pershing, managing director at Haloid Solutions, the initiative intends to bridge the gap between manufacturers and the professionals who manage daily equipment performance. The research, directed by former Deloitte consultants, will provide anonymized feedback to suppliers to highlight gaps in current product design and support strategies.