For residents displaced or disrupted by the fire, the company is suspending prescription refill limitations, allowing members to secure necessary medications at out-of-network pharmacies if their primary location is shuttered. Health Net has also opened 24-hour crisis support lines and is providing no-cost telehealth consultations for those unable to reach their regular primary care physicians.

Healthcare providers operating in the disaster zone are receiving similar administrative relief. Health Net is waiving prior authorization requirements and extending grace periods for acute service notifications. The insurer is also authorizing out-of-network care and the immediate replacement of medical equipment or supplies, ensuring continuity of care as regional facilities manage the emergency influx. Members seeking social services, including emergency shelter and food, are encouraged to contact 211 for local resource navigation.