The HFS Horizons study evaluated service providers based on their capacity for innovation and measurable outcomes in financial crime operations. Analysts specifically noted Genpact’s riskCanvas architecture, which unifies screening, case management, and monitoring into a single framework. By embedding AI directly into these workflows, the company aims to reduce the manual, paperwork-heavy burden that has historically hindered compliance teams.

Hansa Iyengar, Practice Leader at HFS Research, noted that the future of anti-money laundering depends on transitioning from fragmented tasks to an integrated value chain. According to Iyengar, Genpact’s technology-led workflows allow financial institutions to modernize their defenses while maintaining essential human oversight in decision-making. Satish Acharya, who leads Genpact’s financial crime and risk management division, emphasized that the firm’s approach enables investigators to act on higher-quality intelligence by connecting disparate data sets and automating routine investigative tasks.