The certification process, which spanned five months, required the Lafayette team to align daily operations with the 4Ms—What Matters, Medication, Mentation, and Mobility. By centering care on individual preferences, managing medications to avoid interference with lifestyle goals, addressing cognitive health, and maintaining physical function, the agency aims to elevate local standards for aging in place. Michele Veillon, owner of the franchise, credited the success to a dedicated internal team, specifically noting the contributions of Jennifer Viltz and Charmaine Moreaux in operationalizing the new standards.

This certification complements the agency’s existing clinical tools, including the LIFE Profile assessment for hospitalization risk, the Senior Gems dementia program, and simulated training environments at their Center of Excellence. Teresa Harbour, COO of CHAP, noted that these proactive measures made the transition to the new certification a logical progression for the provider. As the first organization in the nation to achieve this specific CHAP designation, Senior Helpers Lafayette now serves as a benchmark for person-centered support in the home health sector.