The new capabilities leverage a proprietary dataset of 7.5 billion annual transactions, covering roughly 60% of U.S. patients. CEO Matt Hawkins described the shift as a necessary evolution for the revenue cycle, moving beyond mere insight to active resolution. The system now autonomously interprets payer responses to resubmit denied claims, a process that historically required significant manual intervention despite 70% of initial denials being eligible for payment.

Beyond claims, Waystar is deploying conversational AI to allow staff to query operational data using natural language, a move that early adopters report has slashed data analysis time by up to 75%. The company is also integrating agentic workflows into clinical documentation, where AI can synthesize 30,000 data points per record to accelerate specialist reviews by 25%. These tools are being showcased today at the Waystar True North conference, signaling a broader push to reduce the administrative load for the company’s 30,000 clients.