In his new role, Twiggs will oversee the enhancement of the member experience by developing initiatives tailored to the shifting demands of the automotive repair sector. His mandate includes identifying fresh opportunities for shop owners to connect and scale their businesses through practical, innovation-driven programs.

Todd Hayes, who leads the organization, highlighted Twiggs’ deep familiarity with the specific challenges facing modern repair professionals. For his part, Twiggs emphasized a strategy centered on listening to member feedback to build long-term value. The appointment signals a broader push by AutoShop Answers to strengthen its position in the automotive aftermarket by providing more robust operational tools and professional development.