Lori Sutton, Executive Vice President and Chief Human Resources Officer at American Water, joined the panel "From Entry to Expert: Career Paths in the Utility Industry." Sutton focused on the diverse professional landscape within the sector and the company's internal strategies for cultivating a next-generation workforce. Her remarks underscored the ongoing shift in how utility firms identify and train talent to meet evolving service demands.

Joining her, Lynnae Wilson, Senior Vice President of Transformation Strategy and Execution, contributed to the "Resilient by Design" panel. Wilson detailed how the organization integrates resilience into its core planning and investment cycles. By sharing practical strategies for infrastructure maintenance, she offered a blueprint for leaders tasked with securing critical systems against future operational risks. These contributions reflect the company’s broader strategy of engaging with regulators and industry stakeholders to refine water and wastewater service standards.