The company operates on a contingency model, charging no upfront fees. Patients only pay a 20% success fee based on the total amount saved, with a strict cap of $1,000 per case. This structure applies whether a bill is current or has already been sent to collections, covering charges from hospitals, individual physicians, and other medical entities.

Beyond simple error detection, the team analyzes insurance processing claims to find discrepancies or coding mistakes. Even when charges are technically accurate, the service pursues further reductions through direct negotiation. While the company does not guarantee a lower balance, the service provides an accessible bridge for patients overwhelmed by complex medical debt. Interested users can initiate the process by uploading their documentation to the company’s portal for a professional review.