Feagan arrives at a critical juncture for the automation software provider, which currently serves over 500 financial institutions nationwide. His mandate focuses on scaling revenue operations and broadening the company’s reach into new market segments throughout 2027. He will supervise a broad portfolio of departments, ranging from customer success to revenue operations, aiming to capitalize on the rising industry demand for AI-integrated workflow platforms.

CEO Dheeraj "Raj" Singal noted that the company has reached an inflection point where executive leadership is required to translate their established platform success into sustainable growth. Feagan’s background includes 21 years of industry tenure, which the leadership team expects will help maintain the company’s 98% retention rate while streamlining back-office compliance workflows. FINBOA’s current suite, which includes tools for payment disputes and treasury onboarding, remains central to their goal of reducing manual friction for banks and credit unions.