The company utilizes a structured assessment program to manage risks and engage local stakeholders, working alongside the U.S. Environmental Protection Agency and the Kentucky Division of Water. These partnerships aim to address emerging contaminants and maintain standards that exceed basic regulatory requirements. Beyond infrastructure, the utility is urging residents to adopt specific habits to reduce runoff pollution. Recommendations include using permeable landscaping like mulch, limiting chemical applications, and properly disposing of pharmaceuticals and hazardous waste rather than flushing them into the sewer system. By preventing litter and pet waste from entering storm drains, the utility argues that households can significantly lower the burden on public water treatment facilities.