The stock plunge followed a September 8 announcement in which ServiceTitan reported cooling growth in Gross Transaction Volume. The company disclosed a pivot, choosing to tighten its focus on existing commercial trades to prioritize investments in Max. This strategic shift resulted in a projected operating income of $29–$30 million, marking a 33.6% sequential decline.

Legal representatives are now scrutinizing whether management provided accurate information to investors prior to this disclosure. Shareholders who held TTAN securities during this period are currently being evaluated for potential participation in a class action lawsuit. BFA Law, a firm noted for its work in shareholder litigation, is managing the inquiry on a contingency fee basis.