Todd Fountain, the company's storm director, stated that meteorologists are tracking the hurricane closely, with repair teams ready to deploy as soon as conditions are safe. Restoration efforts often face significant delays during major storms, particularly when flooding or high winds obstruct travel routes and damage infrastructure.

Residents must treat all downed or sagging power lines as energized and dangerous. Duke Energy emphasizes that electrical systems submerged in water require inspection by a licensed electrician before service can be restored. To report hazards, customers should call 800.228.8485 or contact local emergency services. For those experiencing outages, the company recommends reporting via their mobile app, website, or by texting OUT to 57801. Additional safety guidance includes operating generators strictly according to manufacturer instructions, avoiding the indoor use of grills to prevent carbon monoxide poisoning, and keeping refrigerators closed to preserve food.