The integration provides health systems with a direct procurement path via the Microsoft Marketplace, enabling organizations to apply their existing Azure commitments toward Tucuvi’s services. This move addresses the growing demand for a unified platform capable of handling both patient access tasks, such as scheduling, and high-stakes clinical responsibilities like medication adherence and post-discharge monitoring.

At the center of the platform is LOLA, a clinical voice AI agent that conducts natural language conversations with patients. Unlike standard customer service tools, Tucuvi’s technology is built on evidence-based protocols and holds a Class IIb Software as a Medical Device certification in the European Union. Currently, the system supports over 50 distinct workflows across 80 health settings, allowing care teams to maintain oversight while automating routine clinical interactions.

CEO María González Manso noted that health systems are prioritizing clinical rigor over mere conversational fluidity. By leveraging Microsoft’s enterprise infrastructure, including Azure Speech and Microsoft Foundry, Tucuvi aims to accelerate the deployment of its safety-validated models. Tom Davis, General Manager of Microsoft for Startups, stated that the program is designed to give companies like Tucuvi the enterprise-grade security and go-to-market support necessary to scale within the healthcare sector.