The company confirmed that the unnamed customer will retain a significant portion of current service arrangements. Management expects that the expanded volumes within this retained business will stabilize annual revenue, keeping figures above 2025 levels for the next three years. This outlook provides a layer of fiscal predictability, allowing the firm to maintain its existing 2026 financial targets despite the ongoing adjustments.

Operational shifts are already scheduled, with the orderly transition of certain services slated to take place between November 2024 and March 2025. By locking in this long-term commitment, Forward Air aims to mitigate uncertainty regarding its customer base while preserving core revenue streams throughout the upcoming transition window.