The framework organizes advisory practices into eight distinct pillars, ranging from relational advisory and story knowledge to collection insight and promotional strategies. By defining core, advanced, and expert levels of proficiency, the resource offers a structured pathway for staff development. It explicitly moves beyond the idea that advisory work is limited to a single department, instead framing it as a service that spans digital experiences, physical displays, and direct patron interactions.
Kaite Stover, Director of Readers' Services at Kansas City Public Library, noted that the competencies provide supervisors with a concrete roadmap for training frontline staff and refining job descriptions. Similarly, Dodie Ownes of the Denver Public Library emphasized that the project sets a new industry standard for the skills required to deliver high-quality customer service in reading advocacy. The complete resource is available to the library community at no cost, providing institutions with a flexible tool to align their professional development with the changing demands of library patrons.




Comments (0)
No comments yet. Be the first!