The new system features a multilingual voice assistant capable of real-time reporting and deep integration with back-end infrastructure. By automating routine interactions, the company aims to minimize human error and tighten operational costs despite rising transaction volumes. This deployment follows a broader April initiative to embed AI across warehouse operations, inventory management, and supply-chain logistics.

Chief Executive Greg Siokas stated that the platform will sharpen the customer experience while providing the necessary infrastructure to manage a growing client base. The technology is designed to handle complex communication tasks autonomously, allowing staff to focus on higher-level pharmaceutical distribution duties as the business expands.