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8x8 Confirms Data Breach via Salesforce Integration

Unauthorized actors exfiltrated sensitive customer data from 8x8’s Salesforce environment between June 11 and 12, exploiting a vulnerability in a third-party application. The breach, which hit the company’s customer relationship management system through an integration with Klue Labs, forced an immediate shutdown of the compromised connection.

8x8 Confirms Data Breach via Salesforce Integration

The stolen data includes fragmented contract details, sales team notes, and contact information for current, former, and prospective clients. 8x8 confirmed that the incident remained confined to information accessible via the Klue integration. Both 8x8 and Klue, supported by Salesforce, have since severed the link to prevent further unauthorized access.

Despite the exposure, 8x8 management stated they do not anticipate a material impact on the company’s financial condition or daily operations. The investigation remains ongoing as the firm coordinates with regulatory authorities to address the fallout of the intrusion.

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