The new unit operates on a 24-hour "follow-the-sun" model, utilizing five primary hubs in Tokyo, Singapore, Frankfurt, Vienna, and Chicago. By staggering operations across these time zones, the company intends to provide continuous support for urgent transport requests that require immediate coordination. This centralized approach allows the group to leverage its collective scale, negotiating more competitive pricing and consistent cargo space through its network of partner airlines.

Customers seeking access to these charter services are directed to their existing NX Group sales representatives. For those without a dedicated contact, the company has opened a centralized inquiry portal on its website to manage requests. This infrastructure upgrade is designed to mitigate the risks of supply chain disruption by providing a dedicated pathway for critical freight that cannot wait for standard logistics channels.