Net interest income dipped 0.4% to 15.34 billion reais, as the bank scaled back its exposure to the mass income segment. This strategic pivot resulted in tighter spreads, while the firm simultaneously increased its provisions for loan losses by 6.5% to 8.26 billion reais.

Management attributed the underwhelming figures to one-off costs tied to wholesale case provisions and a broader revision of write-off criteria. These internal adjustments, combined with lingering stress in specific credit portfolios, pushed the bank's return on average equity down to 12.5%, a sharp contraction from the 16.4% recorded during the same period last year.