Brown brings over a decade of experience in scaling software-focused customer success teams to the supply chain execution platform. In her new capacity, she will oversee global operations, focusing on accelerating platform adoption for manufacturers. CEO Andy Ellenthal stated that the addition of Brown and the realignment of internal leadership are designed to help clients extract measurable business value from complex data sets more rapidly.

Daniel Taylor, a twelve-year veteran of the company and a 2025 "Pros to Know" honoree, will now lead the unified Solutions & Services department. By consolidating professional services, customer education, and solution architecture under one umbrella, Taylor aims to shorten time-to-value for the platform’s enterprise users. These changes arrive during a period of sustained expansion for the company, following a strategic growth investment from Accel-KKR in late 2025 and a fourth consecutive appearance on the Inc. 5000 list of fastest-growing private firms.