The initiative addresses a common industry hurdle: virtual nursing programs often fail to show clean data in standard reporting. By categorizing metrics into four core areas—care team experience, patient experience, population health, and cost—the toolkit allows health systems to build a business case for expansion. The framework is informed by the scaling of MUSC’s own program, which grew from five to 57 units in four regions.

Data from MUSC demonstrates the impact of this model, particularly regarding staff retention and workload. Turnover on early-adopter units dropped from 47% in fiscal year 2024 to 30% in fiscal year 2025, resulting in an estimated $2.4 million in savings. Additionally, 76% of bedside nurses reported spending less time on documentation, and 68% noted an increase in time available for direct patient rounding. VirtuAlly, which provides virtual nurses for the MUSC program, has begun implementing this measurement model at other health systems nationwide to help leadership establish baselines and report results consistently.