Abeyratne brings two decades of executive experience across the healthcare, telecommunications, and financial sectors. At Cardinal Health, he manages global service delivery networks, a background Level AI founder Ashish Nagar hopes will break down the departmental silos that typically hinder enterprise AI adoption. While most frameworks address customer, employee, or financial services in isolation, the Board aims to integrate these functions into a unified operational strategy.

This marks the second appointment to the advisory body since its formation in August. The group gathers leaders from Fortune 500 companies to establish standardized practices for the governance and deployment of AI in contact centers. As the company continues to recruit members, it remains focused on executives tasked with managing large-scale, high-volume customer contact operations.