The new architecture enables enterprises to switch between different AI models based on evolving performance requirements, cost structures, or regulatory constraints. By removing vendor lock-in, the company aims to position its Radius platform as a centralized command center for managing the entire customer interaction lifecycle.

Chief Executive Officer Natraj Balasubramanian noted that enterprises require flexible AI environments that function across every channel and agent. Force AI will power three core product lines: an agentic AI layer, a co-pilot designed to assist human agents, and an insight layer that processes data from customer interactions. Despite the morning rally, the stock remains down 20% for the current quarter.