Five9 Shares Drop 22% After Lower Adjusted Earnings Outlook

Five9 shares fell 22% to $26.72 on Friday after the company lowered its adjusted earnings outlook for the year and issued a fourth-quarter forecast that fell short of some analyst estimates. The decline came despite quarterly revenue topping expectations and shares remaining up more than 40% year to date.

November 6, 2026, 07:05 PM 233 0

Five9 reported third-quarter net income of $14.5 million, or 19 cents a share, compared with $18 million, or 21 cents a share, a year earlier. Excluding certain one-time items, earnings were 82 cents a share, ahead of the 80 cents analysts polled by FactSet had expected. Revenue rose 13% to $323.3 million, topping Wall Street’s $319 million estimate.

Chief Executive Amit Mathradas called the results solid, citing accelerating subscription revenue growth and a significant step-up in AI revenue growth.

For the fourth quarter, Five9 forecast earnings of 28 cents to 36 cents a share, or 88 cents to 92 cents on an adjusted basis, with revenue of $328 million to $334 million. Analysts had expected earnings of 36 cents a share, adjusted earnings of 92 cents and revenue of $331.5 million.

The company now expects full-year earnings of 75 cents to 83 cents a share, or $3.17 to $3.21 on an adjusted basis. Its previous adjusted earnings forecast was $3.22 to $3.30 a share; the earlier forecast for earnings was 71 cents to 82 cents a share. Full-year revenue is projected at $1.27 billion to $1.28 billion.

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